Thank you for choosing Senbaga Home Depot. We strive to provide high-quality products and services. This policy outlines our guidelines for refunds and cancellations.

1. Cancellation Policy

• For Products: Orders for physical products can be cancelled within 24 hours of placing the order, provided the item has not yet been shipped. To cancel an order, please contact us immediately at sales@senbaga.com or +91 9884490502 with your order details. If the order has already been shipped, it cannot be cancelled.
• For Services (e.g., Delivery): Cancellation terms for services will be outlined in the specific service agreement or proposal provided to you. Generally, cancellation of ongoing services may involve payment for work completed up to the point of cancellation.

2. Refund Policy

• For Products:

• Refunds for cancelled orders (before shipping) will be processed within 7 business days to the original payment method.
• If you receive a damaged or defective product, please contact us within 7 days of delivery with photographic evidence. We will arrange for a return or exchange at our discretion. Refunds for damaged/defective items will be processed after the item is received and inspected by us.
• We do not offer refunds for products based on a change of mind.

• For Services: Refund terms for services will be governed by the specific service agreement. Refunds for services are generally not provided for work already completed.

3. Process for Returns/Refunds (for Products)

If you are eligible for a return or refund based on this policy:

1. Contact us at sales@senbaga.com or +91 9884490502 with your order number and the reason for the return/refund request.
2. If approved, we will provide instructions on how to return the item.
3. Package the item securely in its original packaging (if possible).
4. Ship the item to the address provided. You may be responsible for return shipping costs unless the item is damaged or defective.
5. Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.

4. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at:

Senbaga 

NO.21, 6th cross st, Pallavapuram, Shastri Colony Chromepet, Chennai – 600044.

sales@senbagahomedepot.com

+91 9884490502